Financial Frontiers Pty Ltd is committed to the efficient and fair resolution of all client complaints as and when they are received. This level of fairness in treatments applies to all involved in any complaints or dispute process.
Financial Frontiers Pty Ltd has two types of dispute resolution processes for clients:
Our internal complaints handling system is easy to understand and in plain English. Financial Frontiers Pty Ltd will make every effort to ensure that the client has every opportunity to express their concern and complaint.
If you have a concern or complaint with us you may:
NLG is a member of AFCA (Australian Financial Complaints Authority), clients are free to make enquiries with AFCA to addresses any grievances they may have.
Complaints can be lodged with AFCA electronically via their website, or in writing to:
Australian Financial Complaints Authority
G.P.O. Box 3
Melbourne VIC 3001
Email: info@afca.org.au
Office Hours are Monday to Friday 9.00am – 5.00pm (AEST)
Contact Details: Ph: 1800 931 678
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